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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The follow up by Jesse Ramon was especially helpful.
Great communication
Communication was good but I was asked to submit the same documents over and documents that were not applicable to my situation so it got a little frustrating. The notary service was scheduled but did not show up on the scheduled agreed time. I was suppose to get an email confirmation the first time but was told that someone would just call then no call or follow up and on the day of, I called and it had to be rescheduled and I got an actual email confirmation.
It was simple and made my rate lower.
The home loan specialist on my refinance (Greg Johnston), needs a raise/bonus/promotion. The only reason I didn’t cancel the process and ended up staying with PennyMac was because of him. I spent the better half of a month trying to get in contact with Michael Tarzian and his supervisor Diego. The appraisal created issues with the loan, paperwork was inaccurate, and no one would return my calls. Mr. Johnston was great through it all with us. Despite that, I would not use them again.
My account was flagged for high apr% and my loan advisors worked quickly and efficiently to get that loan closed out and refinancing for a big difference I'd highly recommend
Wonderful experience and very kind people to work with. Very understanding and patient. Looking forward to dealing with them when I buy my second house.
Overall process for refinance was fine. There were too many people involved in the process, making it confusing. Working with one person the entire time would have made for a more streamlined experience.
Loan closing took way too long.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,969 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.