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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Laurie Baker has been very responsive to my queries. I felt very comfortable with her heading up our refinance. I’m glad for the time I spent talking with Laurie and, her team.
The PennyMac team members I worked with communicated clearly what documentation was needed and they provided confirmation when the documentation was received. It was easy to upload the documents on the website. I would also receive updates letting me know how the loan was progressing. There was a delay with the final approval as the county assessor was late sending the tax information needed to make the final loan calculations which pushed our closing date from December 2019 to January 2020.
Thank you Erik and Nick this process was super fast and easy . I love this mortgage company and he way you treat your clients , I’m telling my family to refinance through this company because of Nick ..., thanks
I sent several emails and left several voicemails for my loan officer that were not returned.
What made this experience excellent was Reid was patient and thorough. When a problem appeared just a few days before closing Reid was immediately on top of it and made it right! I’m grateful his manager supported his recommendation that made it possible to close. Thank you!
I have always had wonderful customer service with PennyMac; therefore, I was very pleased to be able to refinance with them to keep the same company. The refinance process was fast and easy just as promised.
Very professional, yet friendly and engaging. Knows the business.
I was told I would receive a different amount when closing and when I asked about this I was told Peter Harris would call and talk to me about what the difference was about. I never received a phone call. I received several thousands dollars less than what Peter Harris told me that I would receive.
Nathan, who was our first point of contact was great. After that the communication was horrible. We never received a call from the person that was actually doing our loan, Anna, and anytime we tried to get information we were never called back. Our closing was a huge circus. They didn't have the closing documents ready until 3 hours past our closing and our realtor didn't get the funds until the next day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,242 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.