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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It took several weeks for penny mac to accept the money in my bank account due to guidelines which would not allow them to recognize I had already withdrawn money they were not counting and so they double subtracted it which was completely ridiculous. The closing process was delayed and it increased the cost to keep the rate I was quoted. No one could explain the 'guidelines' used. Just that the 'underwriting team'made the decision.
Everardo Zaragoza was very helpful and in a timely manner. Some of the people or procedures in his support staff need some help/improvements. Ad lib answers are troublesome. For me the web site where documents are transmitted needs a lot of human engineering.
Excellent experience
Great experience, went quickly
We had a good closing. We just had a problem with the flood form not being with our package and later signing, but besides that it went smoothly.
professional support and timely response of staff .
Pennymac was and has done amazing work and has always treated me very well.
All parties, including the loan processor, loan originator and underwriter were very helpful and friendly during the process. They returned all phone calls and emails and did their best to cater to all my needs and concerns. The loan process was smooth and fast. My best experience of all time.
excellent communication
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,242 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.