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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I really liked the process. The only hang up was getting a corrected closing document review after discussion. Also, I should have been asked to verify the payoff amount on all debts we were consolidating. Also, it was not clear as to what debts were to be paid directly by PM at closing, and what checks we would be getting to send out.
David Yang , my loan officer was so Great !!!! Customer Service is Awesome!!! A++++ Over all !!!
Jamie Wright made the process enjoyable. It was our pleasure to always get clear updates and information from Jamie! Thank you again.
Wish I got more that a $500 credit, but outside of that, great experience.
It was a very easy process. My husband and I were very informed and were met with support for all our questions.
Awesome Customer Service
Proper communication, We had a very very hard time with someone getting back to us when they promised they would, this was very frustrating process :(
It seemed the team from PennyMac were not all on the same page, it was very frustrating at times. Paul tried , I felt, to get me info and to try and wrap up everything in a timely manner.
When I started this process I was told we’d get the $22k cash and our monthly payment would be $1985. I geared all of my information and the start date for my job was entered incorrectly so we spent over a week going back and forth to get that fixed so the system would stop asking me for paperwork that didn’t exist. I finally had to call to get it resolved after I’d been told it was fixed. Then we get the paperwork and the cash out was set at $18k. $4k less than what I was told. The guy was able to get it fixed, but that als... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,013 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.