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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went so smooth from start to finish. Very impressed.
The communication after the loan process started was very minimal, I was told I would have weekly updates and that didn’t happen. I feel like once I was lured into this refi all communication stopped.
All persons were helpful and gracious, the process was nearly painless
Every step of the process was clear and precise. Questions were clearly explained with prompt updates. I have not hesitation recommending PennyMac to anyone
.
easy, time, truth, rate,
Communication was continuous and helpful throughout the process
We did close but communication was less than stellar. The sales person never returned phone calls or emails. The loan processor was much better. The closing document we not correct at the closing. You sometimes had to talk to different people concerning the processing so there was a lot of miscommunication and duplicity. It made for a difficult and frustrating process. I would suggest one contact through the whole process or at least one prime contact and a sales force that understands that
Our paperwork had to be drawn up twice because my wife’s name was left off of the paperwork the first time that we were supposed to close even after I called and notified someone that she wasn’t getting emails to sign closing Disclosures and was told that was ok. So we ended up taking a day off of work that we didn’t have to. I tried to Call Emma 4 times on 4 different days and left messages to call me back, I never got call back.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,657 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.