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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mr. Saleh was a great representative, and was always responsive. The problem was with the process PennyMac has in place. As a customer, it is extremely frustrating to not have a direct number for you rep, and constantly have to get a random person who is not familiar with your loan to go through issues. Multiple wrong automated requests led to a huge waste of time. Loan closed much longer than expected. 5 stars for Saleh and reps, 3-4 for PennyMac's system.
No review
Laurie Baker was great to work with and made the loan process easy. I would highly recommend her and Penny Mac to anyone looking for a loan or refinance.
My experience with Penny Mac was beyond frustrating, unprofessional, and stressful. I plan to do everything in my power to change mortgage companies. I should have closed 4 months ago, I was never given a straight answer about the process, my calls and emails were never returned. I spent countless hours on a daily basis waiting on hold and then given different and inconsistent answers from my "Penny Mac team". I was sent 5 different pay off letters! I was quoted numerous different cash to close!
Thank you for time and patience during my process. I appreciate your help.
It was a quick and efficient process from start to finish. PennyMac makes everything convenient and virtual for the most part (closing is in person, obviously). Overall a stress-free process that required minimal effort from me.
The PennyMac could have communicated the progress status a little better. There was some confusion concerning a PennyMac email concerning e-signing where there was no reason for me to do anything. I was locked out of the portal attempting to e-sign. I sent an email and no one returned it. I had to call and speak with someone new to get an answer and unlock my account. The title company didn't get the documents to the Notary on time, so the settlement signing was a couple hours late. Not good.
Was the only company to offer the full amount of equity in the property after it has radically increased in the past few years.
Process was very easy
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,253 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.