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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No thanks
I would have liked a better break down of the benefit/savings of the refinance, such as a side by side comparison of the new & old loan. There needs to be a better explanation of the cost of the loan 5000 closing cost and then $4999 in other costs? What the heck is that? I feel like I should of done more homework on this loan but I didn’t really have the time or feel like dealing with it so I went with it.
Great experience with PennyMac
The entire loan processing was professional and smooth. Everyone we worked with(Loan officer and the MAC team) explained everything and followed through. We appreciate the wonderful customer service; someone was always there to answer our questions.
I was requested the same document three times. I would send an email with a response and would get a response days later only telling me they received it and would get back to me. A loan needs phone calls at decent hours even with a three hour difference. I spoke with a different person each time I would call. The direct line did not work if that’s what I received.
Many thanks Mr. John Anding and the PennyMac team on our new home purchase! The experience that PennyMac afforded us through the process was priceless! Every team member was professional, courteous, and everything went as scheduled, like clockwork. Every time I had a question about something, no one seemed annoyed that I had questions. Everyone on the PennyMac team and I mean everyone, wanted to be sure that our questions and any concerns that we had were taken care of. We highly recommend PM!
Underwriters took a little longer than expected for us, but the willingness to keep us as customers was exceptional.
Excellent Customer Service.
Agents are easy to work with. Status is readily available and I was kept posted on the status all the time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.