This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was smooth with submitting paperwork and weekly updates for the first 3 weeks. Then calls were not returned and I found out my loan application was about to be cancelled for “my lack of communication”- even though I had left various unreturned calls. Fortunately, another staff member and the loan officer were prompt in resolving the misunderstanding and get my loan closed promptly. I’m grateful how the loan closed as expected and very disappointed how close it was to not closing.
Very thorough and quick to help
Susan Aowrang is awesome. Even though I work in a secure building, and my cell phone often does not work during the day, Susan was always available to speak with me when we couldn't connect during my normal work hours.
The professional, Nichole Littleon!!!!!!!
Cameron made the initial process very easy. Communicated well. Gave good, clear instructions. Once he passed my loan onto the the MyMacteam person, it got worse. He didnt communicate much. I kept having to ask him what was going on and trying to understand next steps. No explanations, poor communication. The beginning with Cameron was great. The end with Paul was not good.
Seamless and timely.
Good
Documents were provided through the process and the closing was accomplished the same day as planned
The “nickel and dime” that were being applied to the loan—which were remote (but I’m sure we’re reabsorbed in the loan some how).
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.