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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It closed quickly without us providing any supporting documents. However when the notary originally came out she did not have the correct documents. We had to reschedule. Overall it was a great process, closing in 3 weeks.
I was skeptical to use such a large company, but Gil and the MAC team were super helpful and helped me through all the steps on the phone. The loan closed even quicker than expected and was pretty painless. I will say the website could use some work. Not mobile friendly and often freezes when trying to access documents. Overall, happy with the service.
Cheree was awesome! Always kept me in the loop and had a prompt answer to any question I had. I appreciate all of her hard work! Thank you very much! 8)
Very knowledgeable staff and easy to work with!
Slyer walk us thru the loan . I wish we could have gotten the mortgage payment lower .
Laurie was great to work with. She explained the whole process to me with lots of details.
The problems we encountered included having to submit everything twice, sometimes three times because they never reached the person or department they were meant for. Never getting phone calls returned, or if they were, it was usually a week later. We were told this was an easy, streamline re-fi, yet it took almost 4 months to close. We were told at the beginning of the process "no money from us for closing", but toward the end we had to fight to get the company to pay our closing costs!
The length of the process was quick and easy from start to finish
Very responsive and cooperatvie
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.