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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,655 reviews
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COLLEEN K.'s profile image
COLLEEN K. 
5 years ago

Loan took longer than expected but Andrew kept me in the know at all times. Pleased with the service and communication I received and the timely responses. 

Judith Ann K.'s profile image
Judith Ann K. 
5 years ago

.. 

STEVEN H.'s profile image
STEVEN H. 
5 years ago

In the end they made it right. Check the figures, fees, and rates closely. Sometimes too many hands can cause issues or info. can be lost 

Regina T.'s profile image
Regina T. 
5 years ago

I made an attempt to refinance last year, and the experience was unpleasant. I actually wanted to refinance with another company until Mr. Gilbert Herrera reached out to me and assured me that this time around would be different. Mr. Herrara and his team were responsive, polite, knowledgeable, and they quickly worked to close on my loan in a timely manner. Stellar service was provided from the beginning to the end. 

PAULA M.'s profile image
PAULA M. 
5 years ago

Great communications via email and phone calls. Fast responses to my questions. 

JAMES D.'s profile image
JAMES D. 
5 years ago

The outstanding customer service. The PennyMac staff are experts in the loan business. 

Aimee H.'s profile image
Aimee H. 
5 years ago

All info was communicated clearly and there were no issues. 

JESSICA S.'s profile image
JESSICA S. 
5 years ago

Everardo Zaragoza was great at communication and very helpful in understanding the process. 

Derricka S.'s profile image
Derricka S. 
5 years ago

Everything was great and Cheree was awesome!!! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,655 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.