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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was good but I was asked to submit the same documents over and documents that were not applicable to my situation so it got a little frustrating. The notary service was scheduled but did not show up on the scheduled agreed time. I was suppose to get an email confirmation the first time but was told that someone would just call then no call or follow up and on the day of, I called and it had to be rescheduled and I got an actual email confirmation.
It was simple and made my rate lower.
My account was flagged for high apr% and my loan advisors worked quickly and efficiently to get that loan closed out and refinancing for a big difference I'd highly recommend
Wonderful experience and very kind people to work with. Very understanding and patient. Looking forward to dealing with them when I buy my second house.
pur first closing was conducted ok I made payment quotations to my various accounts based on the closing date. Three days later I was told I had to go to closing again as PennyMac had screwed up a date on the documents. This created a problem with some of my accounts and in fact Comcast cut my services off. Really didn't appreciate the inconvience at all.
Overall process for refinance was fine. There were too many people involved in the process, making it confusing. Working with one person the entire time would have made for a more streamlined experience.
more timely and accurate closing costs
Fantastically easy and so fast it seemed hard to believe. This is probably my 10th loan and all of them have been painful, confusing, irritating and generally to be avoided at all costs. From start to finish I think it was on the order of 2 or 3 weeks and that over the Christmas break. Everything was eas. It was great.
Loan closing took way too long.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.