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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The follow up by Jesse Ramon was especially helpful.
Great communication
Layal was great from beginning to end. The title company held up the closing a bit due to the holidays but Pennymac and Layal were very much on top of things from beginning to end.
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The home loan specialist on my refinance (Greg Johnston), needs a raise/bonus/promotion. The only reason I didn’t cancel the process and ended up staying with PennyMac was because of him. I spent the better half of a month trying to get in contact with Michael Tarzian and his supervisor Diego. The appraisal created issues with the loan, paperwork was inaccurate, and no one would return my calls. Mr. Johnston was great through it all with us. Despite that, I would not use them again.
We started mid November and wanted to close in December. Of course December didn’t happen and they blamed it on their underwriters. So we then had to pay $2,000 mortgage for no reason because we are refinancing obviously that money went no where. Then during closing they sent me confirming emails that a notary would be coming to my house on a Saturday in January and no notary showed up because they sent the email to my title company 5:00 on a Friday and never confirmed the appointment with them.
I liked how fast things flowed
Great
The technology Madrid everything easy to do. I did have a little problem with posting docs. But the Penny Mac team: Austin and Phillip would step in to help and make sure it was done. Also, my husband's SSN had to be corrrected on a form and that took two or three days to fix in their end. Other than that the experience was great and am happy we went with Penny as we got a great rate of 2.89 on a 15 yr loan mortgage. That was better than Loan Depot where they offered 4.25% Were Very happy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.