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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Closing never happened when I was told it would. Amount was incorrect on the wire information. I had to call repeatedly to get information regarding when my loan would close. This was a simple refinance. PennyMac already had my original loan. I was simply refinancing to put more money down on my house. They made it VERY difficult.
I was treated very professionally during the process. The process was made very pleasant and I understood everything expected. I was told when things would be sent and provided what was requested. This was a very pleasant experience and I would be very willing to refer my family and friends to PennyMac for any home financing.
clear communications
N/A
Laurie Baker has been very responsive to my queries. I felt very comfortable with her heading up our refinance. I’m glad for the time I spent talking with Laurie and, her team.
The PennyMac team members I worked with communicated clearly what documentation was needed and they provided confirmation when the documentation was received. It was easy to upload the documents on the website. I would also receive updates letting me know how the loan was progressing. There was a delay with the final approval as the county assessor was late sending the tax information needed to make the final loan calculations which pushed our closing date from December 2019 to January 2020.
Thank you Erik and Nick this process was super fast and easy . I love this mortgage company and he way you treat your clients , I’m telling my family to refinance through this company because of Nick ..., thanks
Very professional, yet friendly and engaging. Knows the business.
Nathan, who was our first point of contact was great. After that the communication was horrible. We never received a call from the person that was actually doing our loan, Anna, and anytime we tried to get information we were never called back. Our closing was a huge circus. They didn't have the closing documents ready until 3 hours past our closing and our realtor didn't get the funds until the next day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,639 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.