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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smoothly! Much appreciated!!
Layal was great, she did everything in her power to make us have a great experience and was very patient. The part that was very frustrating to me was our appraiser was given two weeks to complete a report that should have taken 5 days at most. It was already after our closing date and we ended up closing three weeks after the anticipated date. Up until the day it kept on getting pushed back for one reason or another.
No
Very fast turn-around.
Communication initially was fine as I tried to reach out with questions I would leave messages for Hilda and Ryan. I never got return calls. I had to later call back and hopefully reach them. Also it would send email notifications that I needed to update things on my application and then there would be nothing to update. For the amount of money in closing cost you guys make. The service should be spot on. It was far from that. I would not recommend it to others.
I didnt interact with Nicolas 90% of the process. Everytime I called for an update on my loan,I spoketo a diffrent person who didnt really know what was going on.I was constntly reexplaining things.PMac kept requestng the SAME docments over&over&over again. Even after I provided it,I kept getting emails saying I was missng docments when it was not true.PMac or the titlingCo. failed to get the payoff letter for WEEKS. I calld and had it emailed to me within 30min. Some1 didnt do their job. Stress
I’m a 4 time repeat customer.
Everyone was very helpful and answered questions I had in a timely manner. Everything was explained clearly.
I closed on my home on time and really enjoyed working with my loan officer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.