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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mr. Saleh was a great representative, and was always responsive. The problem was with the process PennyMac has in place. As a customer, it is extremely frustrating to not have a direct number for you rep, and constantly have to get a random person who is not familiar with your loan to go through issues. Multiple wrong automated requests led to a huge waste of time. Loan closed much longer than expected. 5 stars for Saleh and reps, 3-4 for PennyMac's system.
I just wish that Penny Mac would stop sending me emails to refinance when I am done and funded now for two days.. it's like to get left hand has no idea what the right hand is doing.
No review
Great service tanks so much
It was fast and easy to refinance. Andrew was very helpful and quick to respond to my questions.
There were two issues; one being the amount of time it took from request to close. We were also told not to make December's payment, yet we received first a notification that it was overdue and then that it was in default. One hand not knowing what the other hand at PennyMac was doing.
Me and my wife had a very smooth VA streamline refinance. Thank you all so much.
Great staff
They have not communicated properly after underwritting process completes. Addendum to Closing Disclosure document is unnecessarly. They have not communicate properly on this document.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.