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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
hassle free with no surprises. Questions I asked were answered quickly and we closed within 45 days.
Just wanted to say, THANK YOU to the entire staff at Penny Mac Loan Services. From start to finish; the process was handled very well I.E. Transparency, loan-details e.t.c. Mr. Jamie Wright was a pleasure to work with. My wife and I would highly recommend Penny Mac to anyone who is in need of mortgage services or if you just need some questions answered.
PennyMac made the process so easy. Everything could be done online on my schedule with the exception of the final closing documents, and even that was done at my home! Rates were competitive. All loan officers were responsive and helpful.
Phil made me feel real comfortable with the process
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Prompt, courteous, customer service was great, timely and accommodated us during closing.
I did not care for the fact that so much was done through e-mail. Closing was scheduled for one day and then it was canceled, and not clear way. When we did close payment was to be deposited to my account and it was unclear as to now long that would take. We were told we would receive one amount, and the actual amount was about $900 lower. But my request as to why the difference has not been answered. This process made me nervous on several occasions.
pleased with the experience
It took 3 weeks to talk to Ron. There was no explanation of how much would be added to my $240,000 when everything was finished which is now $247,500 with $2000 coming back ?? I had to phone all the time, they changed my program with out my knowledge which I had to correct. This was a very unpleasant experience over the past 2 months. I hope you try to improve as a company !!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.