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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Many times I was asked for the same documents. The preapproval paperwork wasn’t reviewed properly and I had to rescan that paperwork as well. I was told inaccurate information on how to verify my employment and I figured it out that it was my wife’s employment. I was told we would close on time 48 hours before and that was not true.
More clarification on what documents were missing.
Closing process was smooth and quick
Getting the loan done on the first try before the interest rates went up. And getting the second loan done within the original time frame. This whole process was way too long.
Very kind and hard working!
Everything was well organized and ready when it was supposed to be. No issues during closing and it was much quicker than I had expected.
Numbers should be looked at closely before telling customer what they would get back, and not changed several times, without notifying them. Or at least tell them it could changed for less, then telling them it will be more.
Britney explained the process step by step and helped us every step of the way. She was very patient with us.
The communication between team members were not consistent. Everyone was not on the same page. Documents were repeatedly submitted over and over.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,016 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.