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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When asked for a letter to come from social security regarding my daughter receiving her income for the next 3 years, I was told that I would not be approved without it, so the next day I waited on hold with SS for an hour I was informed that SS does not supply that kind of information only the verification letter which I already submitted I was informed that then we would not be getting the loan, at that point I requested my money back for the appraisal and then Ivonne told me she would submit the paperwork over to the unde... read more
Timely responses and service team was curteous and knowledgeable.
5 Stars services , Thank you !
The process was convenient, meaning I didn’t have to leave my home for closing. It was also very efficient.
..........
First and foremost I want to say that Tyra Nunez Martinez and John Kim were absolutely amazing. If it wasn’t for them, closing sound have been a lot more hectic them what it was. I think documents may be going through too many hands before it gets to the right person (closer). This causes a lot of stress on the client having to submit documents multiple times and/or having to make multiple phone calls.
Seemed like a lot of duplicate emails and request with little explanation. Once I was informed that the application was complete and being turned over to a loan processor, it seemed like the communication stopped. I had to reach out for info on where the process stood. Communication could have been better. Camaron was great to work with however.
Besides the initial misunderstanding. The loan process yielded a great experience because everything the loan officer informed me about the process was explained. My loan officer and the PennyMac team made sure the process went smoothly. Most of all, they worked on my loan process to where we were able to make closing earlier than was initially estimated.
The title service team said they were impressed that the documents were sent a week in advance and they had never experienced this before. I think that says a lot !
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,127 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.