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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service was excellent, process was super easy and painless
Smooth operation.
Michael Di Leo was very professional as was Andrea Simpson. They answered all my questions and followed up with me in a timely manner.
Suzanne was excellent! For what she knew she Communicated to me!’ She was not the problem! Our date to close and that I was given was June 28th I realize there was a problem but Bryan Hollins Never communicated anything to us but to say Closing is on time! Which it was not ! I still asked a question at the end and instead of Politely saying you need to email this person he Ignored our email one more time! But yet you will give him the sale! If it wasn’t for Afton; we would not of stayed With Pennymac ! I am sick a... read more
Peter was excellent. He stayed in constant communication and made sure we knew what we needed to do every step of the way.
Great experience. Thanks.
From the start I was informed as to what to expect, possible time involvement in processing information and had consistent contact with one or more members of PennyMac. The closing documents were sent to me approximately 4 to 5 times with no changes. I do believe this may have been a computer error. I did email and report this issue but did not hear back. All in all I am very pleased with my experience.
Everything was great
Had they been clearer on what documents needed to be signed and when as well as communicating back to me when I emailed would have made it for a smoother experience. We had to reschedule closing due to them not communicating properly or at all! Was told we were good to go then the day after closing the first time I get a phone call saying we have to reschedule! Couldn’t have called the day of? Sent an email in the morning? Anything but waiting a full day after and not responding to multiple emails!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,124 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.