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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I and the builder were asked for the same documents multiple times. The appraisal was not ordered when I said to order it, hence causing a delay in my closing. Then, after I verified when the appraisal was ordered, Veronica lied to me about when it was ordered. The purchase price was not changed until the day of closing even though it was told to Veronica on several occasions over several weeks both verbally and over email and cost us thousands of dollars in delays.
Grace did a very good job and so did Mathew but the agent assisted to memessed up things and wasn't much help at all. He was rude to me and both realtors and messes up my paper work.
The communication is really bad. We wouldn't have closed on our house on time if Faiza's manager wouldn't have intervened.
The process was done fairly quickly, and we closed earlier than expected. There was some documents that was incorrect, but fixed right away so we could get them signed that same day, so there was no wait to continue with the closing process. The cash out option can be done through a wire transfer so there is no wait time for a check to come in, then wait for it to clear your bank, so instant access to you funds. All in all it makes for a faster close and faster access to your money when doing a cash out refinance.
Brock did a great job explaining options, getting me good pricing, and answering my numerous questions. Loan closed and process was mostly smooth. Thank you PennyMac team!
Timely and better than expected.
Quick and easy
I also wanted to give a special thanks to Andrea Simpson (My loan originator). I never got a survey for her. She also did a great job and was very prompt and worked out a great deal for me. Thanks to Andrea and Tanairy... !
Overall my refinance was simple and easy . Very pleased with the staff and process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.