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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,026 reviews
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NICOLE M.'s profile image
NICOLE M. 
2 years ago

your departments don't communicate well at times leading to extensive phone calls with clients. I have done many refinances and have never had to spend this much time of the phone with the lenders different departments. Things were missed on a repeated basis and I would tell people to steer clear ofpegnny Mac if they are able. Lowest rates shouldn't mean worst service. 

Matthew H.'s profile image
Matthew H. 
2 years ago

Great experience. Even my realtor was surprised at the level of awesomeness. 

Joseph N.'s profile image
Joseph N. 
2 years ago

Quick and simple 

FRANCIS Q.'s profile image
FRANCIS Q. 
2 years ago

Seamless and hassle free process. 

Jeffrey K.'s profile image
Jeffrey K. 
2 years ago

Easy peezy 

Gabriel W.'s profile image
Gabriel W. 
2 years ago

Very simple and easy compared to loans I have had. 

Brian H.'s profile image
Brian H. 
2 years ago

The final disclosure for closing happened the day before closing, that is fine except our cost to close almost doubled due to an error by PennyMac. There was a deduction calculated that was wrong. We were able to pay the extra cost, but that could have been a huge problem. 

Jerilyn M.'s profile image
Jerilyn M. 
2 years ago

The process was so smooth, that I almost felt like we were missing something. Sandi did an amazing job at communicating each step as we went. By far, the best experience we've had! 

Rhonda G.'s profile image
Rhonda G. 
2 years ago

It took almost 8 weeks to close on this refinance. I did not know that checks would be sent to me to pay creditors which caused delays in getting them paid before another payment was due. I wish they could have been paid via electronic payments and paid on time. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,026 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.