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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Initial communication with PennyMac was great (the first 14 days or so). After that the only communication was from the portal requesting documents. If I were not technology literate I would not have been able to upload and work through that process alone. In the final days leading up to closing it was a challenge to communicate with the PennyMac team. We did not get everything approved until 45 minutes prior to our closing time. This was an incredibly stressful situation for my family, the title company, the real estate tea... read more
Lack of communication between loan processor & underwriting. Review documents before rejecting & asking for additional documents.
Thank you Edna!
Your loan officers are great to deal with. Very informative and easy to reach.
Honestly in the beginning I was extremely disappointed in the entire process, I started with a Miraya as my loan officer and was very disappointed, then went to Mike Prude who was great, but loan processor Maria was disappointing. When Cesar took over, everything went quickly and efficiently. Kudos to Cesar!
Pennymac worked with me to get the best interest rate. We had some hiccups along the way, nothing to do with them it was a siding issue. The way they worked with me on it though was amazing!
It was a great experience because everyone I spoke to was kind, knowledgeable and professional. I asked a lot of questions and they were answered without judgement or annoyance.
PennyMac was pretty straightforward with the information needed for the loan process. I was anxious due to the "situation," but they helped ease some of the anxiety going forward. I have a few issues with some things, but that is my opinion. So, I give them a pretty good recommendation. They helped me to the finish line. Thanks!
This was the most stress free and well understood process I have ever been through. Everyone was so prompt and we understood everything very clear.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,122 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.