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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with Pennymac was 100% positive. The employees that managed my loan were very professional and what they told me was exactly what happened. I could not have asked for more.
Closing was delayed due to the appraiser which should have been avoided if the appraiser would have communicated with us.
To finally reach the point of closing
Chaix ended strong, but we had a very rocky start. During our first phone call, Chaix told me we would not be able to close on the same day the house we were selling and the house we were buying. I had been assured by my amazing loan officer Jacqueline Srgo this would be fine and is a common practice. Chaix was adamant that it was not possible. She was unprofessional in her communication and spoke with poor grammar "I can't make no promises". I called Jacqueline freaking out that we would not be able to do a same day ... read more
We had a great experience from start to finish!
Great job thanks
Grace Sparks was outstanding in every aspect and at every step throughout the loan process. She called me regularly to provide updates so I always knew where we were in the process. This is the second mortgage that I have had with PennyMac; their service is outstanding. As for Grace Sparks I would highly recommend that anyone starting to shop a mortgage to seek out Grace to lead you through the process.
Such an easy process has been and far outweighed my expectations. Closing was done so quickly! All my questions were answered each time I called, and the team was very kind.
Ammie Mack was awesome because every time I called and talk to a member of her team about a question I have, she would called back and made sure I got the right answer and if I need anything else.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,032 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.