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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was seamless and easy to follow.
Document requests were made repeatedly for the same docs. Description of docs requested unclear. Uploaded the same docs multiple times. Submitted docs not recognized on Pennymac end. Worked with multiple processors - too many.
Jessica was fantastic, however, before her it was awful. Poor communication, asked for the same documents multiple times, had to answer the same question multiple times and took much much longer than expected.
Everything went great, Darcel was very helpful with all questions and information.
Great customer service.
Darcel was great but all other communication and steps of the process were extremely unorganized and stressful. Asked for the same documents over and over and never listened to me when I would explain why I didn’t have what they needed.
The people I talked with at pennymac knew exactly what I was looking for and what I needed to do and got the job done with quick results. Thanks
Process was completely painless
Everything went smoothly. My loan agent did a great till the last one week. In the last week, My loan was adjusted and that wasn’t updated in the system on time. I tried to contact my loan agent and didn’t responses timely. Before the last week, she responded timely and not sure what happened the last minute. That caused problems on preparing the closing documents. It caused pressure on a day or two before closing day. Everything else went smooth and PennyMac is a great place to do loan.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,124 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.