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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Outstanding friendly service. Everyone was knowledgeable and very helpful. I had a very short fuse to close and they made it look easy. The PennyMac team has made me a loyal customer. Even the VP reached out to me directly on multiple occasions to see how everything was progressing from my end. Awesome company…great people!!
your departments don't communicate well at times leading to extensive phone calls with clients. I have done many refinances and have never had to spend this much time of the phone with the lenders different departments. Things were missed on a repeated basis and I would tell people to steer clear ofpegnny Mac if they are able. Lowest rates shouldn't mean worst service.
Great experience. Even my realtor was surprised at the level of awesomeness.
The PENNYMAC team was great. Got all the paperwork done on time and explained it to us during the whole process. We even moved up the closing and they all were able to get it moved up and complete in about 21 days. Special thanks to Layal and Eric on their help.
Loan was processed very fast kind customer service with Mrs Koke, instructions, were communicated and all my expectations were met
Easy peezy
Very simple and easy compared to loans I have had.
Nancy Olivas was very helpful and communicative in ensuring that my loan efficiently closes!
The final disclosure for closing happened the day before closing, that is fine except our cost to close almost doubled due to an error by PennyMac. There was a deduction calculated that was wrong. We were able to pay the extra cost, but that could have been a huge problem.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,124 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.