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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,124 reviews
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James D.'s profile image
James D. 
on Birdeye

2 years ago

My experience with Pennymac was 100% positive. The employees that managed my loan were very professional and what they told me was exactly what happened. I could not have asked for more. 

MARIO Y.'s profile image
MARIO Y. 
on Birdeye

2 years ago

To finally reach the point of closing 

Bene S.'s profile image
Bene S. 
on Birdeye

2 years ago

Mary was awesome! I began the process with Joel Lamm. He was horrible. Asked him numerous times to get back to me, through email and never once did. I was directed by an operator to his supervisor. I left a detailed message and no response. Called back next day and left another, still no response. I would recommend Mary to any and everyone but I really would not recommend Pennymac because I’ve never done business with a company that doesn’t respond to their customers. 

John B.'s profile image
John B. 
on Birdeye

2 years ago

Nicole was fantastic and is very deserving of a bonus. I could not have asked for a better person to help us through this process! 

Merlin P.'s profile image
Merlin P. 
on Birdeye

2 years ago

Not respond 

Saysamone C.'s profile image
Saysamone C. 
on Birdeye

2 years ago

Good and quick 

Ronald B.'s profile image
Ronald B. 
on Birdeye

2 years ago

Marcia explained the process of the money distribution and also the tax refund. 

Anselmo A.'s profile image
Anselmo A. 
on Birdeye

2 years ago

Great work 

Conrad Fahlen J.'s profile image
Conrad Fahlen J. 
on Birdeye

2 years ago

too many delays, appraisal took way too long. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,124 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.