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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All requested documents should be made clear at the very start of the loan. There were too many people involved. I wish one processor would continue with you through the whole loan. I think this was the worst experience I have ever had buying a home and my late husband and I have bought 7 homes together during our 50 year marriage. I have had no problem with PennyMac with my previous loan, that's why I chose it for this loan. I hope this will be taken as constructive criticism and you will see if som... read more
I had a great experience. Norma did a great job at Keeping me updated & easing all of my first time homebuyer anxiety’s. The entire process went incredibly smoothly and that I am thankful for.
I'm now on my second mortgage with PennyMac and should I ever need another mortgage it will be from PennyMac. Best, easiest, customer oriented mortgage company I've dealt with.
I was disappointed no one explained the consolidation payout process to me. I had to call several times to get an update on that portion of the deal after the closing was complete. Everyone thing was smooth until now. I pay my bills on line for most part. So, have to track down creditors address, go post and get post and mail check to each is a pain. I would opted for the cash if I knew it entailed all this work. I was under the impression that the when I gave the direct deposit info everything we would deposited. So, I'm h... read more
It took way too long, too many documents were requested more than once, we aren't very familiar with all the electronic ways of sending information, uploading, scanning (Then finding the scan on our computer), forwarding information, our best way to do that is by FAX or MAIL (USPS, FEDEX, UPS, ETC.) and too many times the Fax wouldn't go through, we don't know if the problem was on our end, or your end. We received 10, Payoff Demand Statements, Jan. one, Feb. three, Mar. Two, Apr. one, Jun. three, and never got our question... read more
Thank you for your assistance
🙂. Only voncern- no dedicated point of contact through the process for any updates
Fantastic closing
Doing a refinance loan thru PennyMac was a Great experience. I recommend their services to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,066 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.