This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was great
My loan processor the first one, Shikira, never called when I was told repeatedly that she would. Mary the 2nd one, never called back. Destini left a voice mail and never called back. I NEEDED ONE PERSON TO WORK WITH. The system of having no one available to work with me was very bothersome. I had to call every day and talk to a different person, I talked to about 16 different people in 4 weeks. Automated messages on email, about I don't know what, from I don't know who asking for documents I had already sent added to the c... read more
Everybody at Penny Mac was great to deal with got the process done very smoothly thanks penny Mac
Fast and easy
Eric and David both did a tremendous job and exceeded all my expectations for my mortgage. Eric was always immediately familiar with the details and very easy to get ahold of if I had questions. The entire process went smoothly, was very quick, and surprisingly easy. Eric’s experience as a processor showed at every step, as he clearly knew exactly what to do to ensure everything progressed as it should. My agents and title company also expressed their astonishment with how well the lender worked, and the agent said she will ... read more
I'd like to specifically mention my positive experience working with Bethany McMullen (NMLS ID #968525). She went to great lengths to ensure the rate I received (and lender credit) was competitive with other lenders. Her responsiveness and timeliness was much appreciated. Thanks, Bethany!
Working with the PennyMac team was great. This was the easiest home loan we’ve ever done. Thank you!
Communication
Timely responses, clear updates on documents throughout the process. Transparency where other lenders tried to just get me to take their word for it - I liked the ease of getting updated estimates while I was shopping and ease of approval with the pre-work that I did.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,124 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.