This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience
Crystal was absolutely wonderful!!! This is NO reflection on her. Was asked for the same documents multiple times. Was asked to review my disclosures AFTER I had closed.
The process was relatively smooth and I enjoyed working with Penny Mac. Roberto Montoya was wonderful through the process as well.
It was a great experience because the PennyMac team answered every question we had. Also every time I called they pick up the phone call and answered my questions. Now these days is really hard to get really good customer service and you guys did. Thank you!
Great working with experienced and well trained people taking their job seriously.
Russ and the Pennymac team made the entire process painless. It was completed sooner than expected and it was a great and painless experience
We got the run around from Paulette. We were asked way to many times to print and fax the same document multiple times. We had to pay for the forms to get printed and also to get them faxed. When she would send me an email for a paper we needed it was never attached. Had to go online and print it out myself. When it was time for closing they again had the wrong address. We told her and 2 other people that they had our address wrong. When we were supposed to close the lady never showed up I called her and left 2 messages. She... read more
Thank you Liem, for always picking up the phine and answering my emails whenever I had any questions. You are the true representation of great, accurate, and courtesy customer service. I've had nothing but the best experience!
It was grest
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,127 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.