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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The closing costs fees listed on the paperwork were not what was originally discussed, however it did ultimately work out,but I was very stressed about it, and that part was unpleasant.
We had a terrible experience with nobody answering the phone, then the explanations provided by your personnel were never clear. Initially the service was good but then they disappeared.Communication was not the best from your team. We recommend them to set up calls with clients when we have availability to make it easier for us.
Best rates, good communication, closed on time without hiccups.
Chavaya was very helpful with answering questions and getting everything done.
Respectful, informative and met timelines
Sandrea has excellent customer service. She is very pleasant to work with and truly listened to our unique situation. She helped guide us through the process and remains available if I need her until the final step.
Great experience working with the team at PennyMac. They were able to constantly communicate with updates and helped troubleshoot and assist with issues.
Sandra and Stephanie were amazing to work with. We've already given their info to two friends. We cannot say enough Great things about their customer service, professionalism and the assistance they gave us during this process. We ended up using Penny Mac because of Stephanie and Sandra. They were amazing to work with, responded quickly with insightful information. They worked with us to understand our needs and help educate us on the process. Sandra helped step in when we were having issues with the process and went above ... read more
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,102 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.