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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,081 reviews
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Roberto R.'s profile image
Roberto R. 
3 years ago

Very experienced, professional and helpful team guided me through the whole process to make it Very easy to refinance My previous mortgage. 

Dalton M.'s profile image
Dalton M. 
3 years ago

I talked to a different person every time I called to get updates or information about my loan. This lead to miscommunication very many times. This made it hard to submit the proper information the first time. 

Debra N.'s profile image
Debra N. 
3 years ago

Grace is a very nice person and I do not believe all the issues we had were here responsibility but up until a few hours before our close, the terms of the loan were incorrect. In fact I do not believe we ever received what we were quoted and told by DeWayne during our conversations. Admittedly this wasn't a standard loan or refi but time after time we had clearly explained and provided written correspondence to what we were quoted and told only to have incorrect numbers and information come out on the loan documents. Had... read more

Nicole G.'s profile image
Nicole G. 
3 years ago

Grace was amazing. She communicated clearly and effectively. I was very happy with the process. 

Gary P.'s profile image
Gary P. 
3 years ago

The overall process 

SEAN L.'s profile image
SEAN L. 
3 years ago

Peter and Jany where amazing and great to Work with. Their customer care was above and beyond excellent! My experience with these two individuals will forever be remembered. Thank you Jany and Peter for everything!!!!! 

David H.'s profile image
David H. 
3 years ago

Very professional and friendly 

Timothy C.'s profile image
Timothy C. 
3 years ago

Very good experience have nothing but good things to say . Thanks 

RACHAEL M.'s profile image
RACHAEL M. 
3 years ago

at first, i had someone else and verily had contact with the first person then I found out they quit, and then Marcia became my contact and she did her job and kept me up to date on my loan and help me understand what I needed to do and how to get things I needed for the loan very professional and caring compassionate thing that I like. I believe she is the kind of person you guys want to keep you let her go somewhere else it would be your great loss. I WANT TO MENTION A YOUNG MAN THAT GOT THIS ALL STARTED, TREVOR GODERUM H... read more

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,081 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.