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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Transition from Jennifer Brucker as our point of contact to Grace Sparks was unclear and a bit off putting. Request for "proof" of a bank deposit was unclear, i.e. IRS made a deposit and this was clearly identified on the bank statement but it took a 15 minute conversation to get out of it I needed to upload my tax return showing that same dollar amount. I was short of my cash to close, was aware I would be receiving multiple copies of closing disclosures based on preliminary vs. those to reflect any changes ( we did have a... read more
Grace was very nice and reassuring during the stressful process of buying a new house.
Hilda was very informative and spelled out the way things would be handled the first time we spoke with her. After that phone call, she was hard to get a hold of, responded poorly and did not give us current information. Several times, I ended up calling someone else who would give us the proper current information. Her lack of organization and response time along with never being current with exactly what was going on was extremely frustrating. I had to call and request communication from her supervisor in order to have th... read more
Everything went so well. Nick the loan officer was extremely thorough and super helpful . Every question was addressed in a timely manner. Thanks for a great experience.
I'm now on my second mortgage with PennyMac and should I ever need another mortgage it will be from PennyMac. Best, easiest, customer oriented mortgage company I've dealt with.
I was disappointed no one explained the consolidation payout process to me. I had to call several times to get an update on that portion of the deal after the closing was complete. Everyone thing was smooth until now. I pay my bills on line for most part. So, have to track down creditors address, go post and get post and mail check to each is a pain. I would opted for the cash if I knew it entailed all this work. I was under the impression that the when I gave the direct deposit info everything we would deposited. So, I'm h... read more
It took way too long, too many documents were requested more than once, we aren't very familiar with all the electronic ways of sending information, uploading, scanning (Then finding the scan on our computer), forwarding information, our best way to do that is by FAX or MAIL (USPS, FEDEX, UPS, ETC.) and too many times the Fax wouldn't go through, we don't know if the problem was on our end, or your end. We received 10, Payoff Demand Statements, Jan. one, Feb. three, Mar. Two, Apr. one, Jun. three, and never got our question... read more
Brandy was extremely helpful
🙂. Only voncern- no dedicated point of contact through the process for any updates
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.