This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our loan officer Lee, or loan officer an Brianna, our loan servicing team, always kept us informed of everything! I am manager of customer service reps and would ove to have either on my team!
Business response:
Thank you for the positive review, Kevin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
Business response:
Hi Alejandro - Your feedback is greatly appreciated. Thank you for the review.
All of the PennyMac team were very helpful, easy to work with and very professional. Especially Michael Kramer and Peter Ashworth. Really kept us posted on the progress of the loan application. It was a pleasure to work with PennyMac.
Business response:
Hi Thomas - Your feedback is greatly appreciated. Thank you for the review.
Everyone answered my questions promptly and communication was excellent. Fantastic customer service.
Business response:
Hi Suzanne - Your feedback is greatly appreciated. Thank you for the review.
George was great . He helped me every step off my process. He was very patient with me and explained every detail. A plus too him
Business response:
Hi Carol - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
This was the easiest, most organized mortgage loan I have ever experienced. Thank you!
Business response:
Hi Gwendolyn - Your feedback is greatly appreciated. Thank you for the review.
Nancy was amazingly helpful throughout the process. She was always available by text if I had a quick question. Doing things via text is typically easier for me. Nancy deserves a raise or at least a bonus for her efforts. Thank you!
Business response:
Thank you for the positive review, William! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I appreciate all the help and personal service I received from Grace and Jennifer throughout the load process.
Business response:
Hi Joe - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Website should be more user friendly. Feliz Kim was great very knowledgeable with great customer skills.
Business response:
Hi Jose - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,194 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.