PENNYMAC

Michael P. 

on Birdeye

3 years ago

Tyra was great! 

Frances J. 

on Birdeye

3 years ago

Fast, and easy process! 

POMPILIO A. 

on Birdeye

3 years ago

It was a great experience. Since the beginning of the loan, everyone was very helpful and polite. They took time to answer my question and guide me thru all the paperwork and the requirements. Thank you for an easy and pleasant mortgage. 

Jonathon E. 

on Birdeye

3 years ago

Ammie Mack was amazing 

Sharon M. 

on Birdeye

3 years ago

Several gaps in communication, where statuses didn't update for 1+ week. Requested communication via email but still had phone calls frequently (while traveling for work and unavailable to take calls). 

Diane H. 

on Birdeye

3 years ago

I closed 16 days late with no explanation. When I pushed for info about why, I would just receive requests for docs I already sent, as a stall tactic. I would have appreciated someone owning up to the fact that delays were caused on your end, instead of trying to gaslight and re-request docs. 

Francesca D. 

on Birdeye

3 years ago

From the very beginning everyone was so professional they communicated with me with a timely manner and was very friendly 

DEBORAH I. 

on Birdeye

3 years ago

I was not happy that I was not advised that I would have checks delivered to me to pay the debts off. I assumed Penny Mac would take care of that. It took my extra time and money to send the checks to my debtors. Now I am worried about if they will get them and if Penny Mac will accept what I did. I paid extra to have the checks sent certified mail. That should not have been the case!! 

Geoffrey F. 

on Birdeye

3 years ago

Brandy is amazing! Give her a raise