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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was efficient, prompt, and well established. Should I decide to purchase additional property in the future I will only go with Penny Mac. Thank you for making the process easy and making my family and I feel valued during the entire process.
it was easy and everything was explain well
I called and explained my personal situation. Not only was I clearly given options, but I was able to feel comfortable enough to share my thought process while feeling like I was listened to. The representative was clear, well spoken, personable, and knowledgeable. She was actively listening while giving me clear options. Exactly what I needed in a time where I felt I was panicking! Thank you!
Our sales person, Greg, was in too much of a hurry to explain things and when he did, it wasn't even our information. We were to have $20k cash out at closing and all our documents showed we owed at closing. Chavaya didn't really know anything when I called to ask about it. He was pleasant enough, but not sure what roll he was playing in this process. It took 4 versions of the loan estimate documents to get it corrected. At closing, my name was spelled wrong on ALL the documents, so I had to handwrite in my name and in... read more
super customer service
Elyccia was extremely helpful and professional, as well as friendly. She answered all my questions and kept me up to date on each stage of the loan process. Sometimes the phone connection was stuttering and hard to hear her, but I don't know if it was my connection or hers. Regardless I was able to figure out what she meant.
Everyone was first class! Friendly, responsive, fun to speak with, great overall experience!!!!
Timely, updated information
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,101 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.