This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/A.......
Have workers that are pleasant and at least sound like they like what they are doing. Do not have workers that should work the Collections end of the business working with folks who are trying to negotiate new contracts with Pennymac services. Allow "applicants" to delete applications that were started and not completed to avoid confusion on the worker/customer as to which account is being responded to. Do not allow more than one MAC person to work with the same customer.
Veronica is amazing courteous and her professionalism shines like a 💎 diamond. Thank you Veronica for such a smooth transition towards closing.
Thank you for everything
I have told LaToyaka Merritt and Karen Flores, that is experience was more stressful and annoying than what I experienced back when I purchased the home. Multiple times our documents were requested as if they were not communicating. Karen gave me one set of numbers and then LaToyaka would give me another set. Then the whole thing about my reserves and in the end I did not even need it. There is much more to this process that was a literal nuscience, but quite frankly I don't have the time to write out the whole experience. ... read more
Thank you Pennymac and Team for the great experience. You made the entire process from start to finish easy and you were all fantastic. We will definitely recommend Pennymac to our friends, family, and coworkers.
The process was simple, clear, and timely. The team at PennyMac Suzanne and David were both OUTSTANDING!!!
I was told to change my flood insurance five days before closing and had to reach out multiple times the person who worked on my file my warr was replaced with rosario towards the end my closing cost were not accurate because the law firm messed up my interest rate was high taking a higher rate of interest to achieve a lower closing cost seemed unethical
Very relax and easy process. Very attentive and met my needs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,136 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.