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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Just very informative and timely
The front end of the loan process fir me was not pleasant at akl. The first loan officer that was assigned to me dud not communicate with me at all for weeks, and suddenly I would get a random email requesting documents with no explanation. I had given up on the process and decided to back out. Then I received a call from Latrice. She was pleasant, patient and explained the process to me. She followed up on questions or comcerns I had and checked in with updates. Latrice Audry is the real MVP during yhis entire process. And... read more
Veronica was an exceptional loan specialist but most importantly she was patient and answered all my questions. Great quality customer care in her service toward me.
The entire process was very simple. I would recommend you to anyone!!
Prompt, professional, friendly service from all parties involved.
Deadlines were not met. Documents were repeatedly asked for. Inaccurate information. My team made this a very stressful experience. Had I not been on a time crunch I would have gone elsewhere.
Mary was sweet, Great to work with, helpful and thorough.
Very easy to work with Patrick he always called back promptly and was very nice always .
No comment!
PENNYMAC has a 4.5 star rating with 49,136 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.