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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall experience processing went very smoothly. Mortgage team as well as loan officer Noah were very knowledgeable , courteous & friendly . Willing to go out their way to answer all my questions and responded quickly . Thank you .
Business response:
Thank you for the positive review, Larry! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Communication is key with any online transaction and your communication was very good
Business response:
Hi John - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
George was very helpful and even gave me a credit on the fees due to a little hiccup in processing. I really appreciated the status updates and the fact that he picked up the call as soon as it rang, every single time!
Business response:
Hi Leslie - Your feedback is greatly appreciated. Thank you for the review.
Very acceptable public relations minded people
Business response:
Hi Bruce - Your feedback is greatly appreciated. Thank you for the review.
Stephanie McGrath was amazing. She was able to help us get qualified and her kind and confident spirit kept us believing that we could get this finalized. Grace Sparks was equally wonderful getting us across the finish line to closing.
Business response:
Thank you for taking the time to share your experience with us, Amanda. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
We purchased our home in March of 2022. Today April 2, 2024 our final inspection was done. 2 years of headaches dealing with this place. If anyone has Chad Winans working with their mortgage, walk away. I called a number of times and left voicemails just to get answers and he never calls back or picks up the phone. He was extremely unprofessional when dealing with our loan process. Chad provided wrong numbers and I'm talking thousands of dollars just to be corrected multiple times. I'm just saying please keep track of everyt... read more
Business response:
We appreciate your review, Kp20. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I get very good service. When I charged my mint about my mortgage,they were very accommodating with questions and my budget
Business response:
Hi Shellee - Your feedback is greatly appreciated. Thank you for the review.
The service I received was professional and friendly. Everyone went above and beyond. Thank you!
Business response:
Hi Ronda - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Ammie and Ronnie did a great job walking us through the loan process. They were attentive and made sure that we were well taking care of. Due to our positive experience working with them, we would highly recommend PennyMac to our peers.
Business response:
Hi Shakira - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,192 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.