PENNYMAC

Zachary S. 

on Birdeye

3 years ago

Last minute requests for documents that could have been requested far earlier and then actually understood and explained. The leasehold was completely misunderstood and could not be explained to us when tasked to provide. 

CHARLES V. 

on Birdeye

3 years ago

Everyone we talked to from PennyMac was helpful and seemed very caring. They were patient. I would recommend PennyMac to anyone. They made the whole experience very easy. 

KENNETH Y. 

on Birdeye

3 years ago

they did a good job 

CATHERINE G. 

on Birdeye

3 years ago

Friendly and accurate service. 

Todd B. 

on Birdeye

3 years ago

Darcel consistently took my calls or called me back in a timely fashion. She was a professional throughout the process and I felt that she advocated for me in regards to keeping the process moving forward with the underwriter. 

Sharon W. 

on Birdeye

3 years ago

N/A, no response 

Jubal P. 

on Birdeye

3 years ago

The whole process was very simple and timely. 

Theresa H. 

on Birdeye

3 years ago

Noah was very kind and helped with everything I had requested of him. He was very informative and made things very clear to me Thank you Noah for doing a great job. 

Jessy B. 

on Birdeye

3 years ago

The customer service during pre-approval process was excellent. The process afterwards was poor from the information/document sharing aspect. We would submit the requested documents several times to several people and the account, but we were asked for the same documents over and ever to have the process move forward. We have 2 other mortgages with Penny Mac and this third mortgage process was inefficient compared to the previous because of the document submission process.