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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Maria was great and a bright spot to the process. Some of the document process and things not accepted made me feel they did not understand a small business. Sometimes Pennymac has not always been the best at giving advice and more interested in just what helps them. Maria was an exception to most of the past problems we have had of getting people to walk us through things and give advice. The loan process guy was good when I got to talk to him but availability was not always easy and customer service couldn't answer all ... read more
Did a VA ReFi, cash out with a lower interest rate. Checked with 4 other loan companies and Penny Mac got me the lowest rate with the same costs by over half a percent. Whole team answered my questions and made sure to check in with me when we agreed to do something.
The communication was awesome. Veronica did a fantastic job with updating me with next steps, etc.
Quick and easy, also very convenient to have the signing done at home, they came to me.
We used a 1031 exchange and there seemed to be some difficulty getting the loan amount balanced out so that we could close with zero funds coming from or to us at closing. We also had to re-sign our closing documents because the first documents had the wrong numbers. That was a hassle. Kaitlyn did a great job going through the changes and explaining the numbers. While I was frustrated, she was very patient. We like PennyMac because it’s always been easy. That wasn’t the case this time, but in the end Kaitlyn brought it all t... read more
thank you for everything.
I have already gone through this, no more explanation
Everything went smooth.
Great service and support
PENNYMAC has a 4.5 star rating with 49,139 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.