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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Michael Bojaj started the process and he was awesome. Tracy Webb took over and nothing moved for weeks, she was terrible. Then Troung (Paul) Le took over and did a great job expediting the loan to meet the closing date.
The ease of the entire process and the outstanding service Keegan provided.
Good customer services
Paul Le had no idea what he was talking about 95% of the time. Loan closes late. Documents are still incorrect and we had to put down 32% of the cost of our home to finally close… an absolute joke of an experience! Still waiting to hear back because they did not use the correct appraisal! I can not recommend Pennymac as there was not 1 single evened that went smoothly!!!
The process was very smooth and easy to understand
I communicated my active duty overseas limitations as well as dates that I was going to be on travel from Day 1 yet all concerned parties from both Penny Mac and Old Republic Title had to be repeated informed or reminded and their seemed to be no regard for those circumstances. In addition, both Penny Mac and Old Republic Title continued to try to force me to conduct this closing by taking unnecessary steps that only made it more difficult for me. Had I not had my own lawyer involved to protect me from some of those, it woul... read more
The figures from the underwriter and the unilateral change from what was the final closing figures to what was offered in the initial offer were much different. The offer was for a lower interest rate and lower time terms than the final. Almost "bait and switch" operation.
I’m not going to devote my time to this.
We had a great experience because things were explained to me in a way that I could understand and if I asked a question it was answered. I wasn't treated like I didn't have a clue. They took the time to explain to me in a way I understood it all. It was done very quickly and they made it very easy. Great job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.