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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
easy to work with, friendly, and most of all fast.
I got nothing to say
Rosario, our processing agent, was great to work with on this loan. She responded in a timely manner and made the process as easy as possible.
Communication,
Great communication
I was very happy with the experience altogether. They were not pushy like some other lenders were. They responded everytime I had a question and explained everything.
I was a little stressed because I've never refinanced before and the circumstance causing me to refinance was less than ideal but I was given updates on the process each week.
I started the process on December 23,2021. I had to do 4 different applications. It was ridiculous. My rate went up because of it. Finally once Mariela came to me things moved faster. She was the only reason I stayed with Pennymac. I was already an existing customer. It shouldn’t have taken that long.
Kayla and the others on My M.A.C. Team where always friendly and made sure all of my questions (and I had a lot) were answered to my total satisfaction. Kayla checked in on a regular basis to make sure I was understanding where we were in the process and what to expect in the next phase.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.