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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Last minute requests for documents that could have been requested far earlier and then actually understood and explained. The leasehold was completely misunderstood and could not be explained to us when tasked to provide.
Excellent 10
Everyone we talked to from PennyMac was helpful and seemed very caring. They were patient. I would recommend PennyMac to anyone. They made the whole experience very easy.
Friendly and accurate service.
Darcel consistently took my calls or called me back in a timely fashion. She was a professional throughout the process and I felt that she advocated for me in regards to keeping the process moving forward with the underwriter.
N/A, no response
The whole process was very simple and timely.
Noah was very kind and helped with everything I had requested of him. He was very informative and made things very clear to me Thank you Noah for doing a great job.
The customer service during pre-approval process was excellent. The process afterwards was poor from the information/document sharing aspect. We would submit the requested documents several times to several people and the account, but we were asked for the same documents over and ever to have the process move forward. We have 2 other mortgages with Penny Mac and this third mortgage process was inefficient compared to the previous because of the document submission process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,140 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.