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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My mortgage refinance was a great experience because I thought converting my FHA loan to a conventional loan would be difficult, but overall PennyMac made this experience very easy! Everyone I worked with made the experience easy and efficient. Every effort was made to use existing documents or information, questions were answered by knowledgable associates, like Shalom Babalola, and closing was done before the estimated timeframe.
We were jerked around asking for the same documents over and over again, if you want our money then you should make this as streamline as possible, we provided documents within 24 hours or within the hour after inspections were done, you made a lot of money off us and then multiple requests for the same things over and over. That is not ok, we were ready to go elsewhere.
I have never met nicer people than at PennyMac. Everyone I spoke with have been amazingly helpful and did not get frustrated when I asked the same question more than once. From the moment I started the process to closing, Linda Frazier was with me every step of the way. She called me weekly to update me on where we were in the process. If I had additional questions, I could call her any time. This has been an amazingly pleasant and easy experience thanks to the amazing customer service at PennyMac!
Great team to work witg
Homeowners insurance documentation was incorrect although we sent the correct info with plenty of time for underwriting to approve. Called a loan officer and flagged issue before closing and it was not corrected.
It was fast and almost pain free! Glad we choose to use PennyMac for our home loan service!
Your Welcome
The first person that took my initial information and application said my closing cost would only be $4,500. but they turned out to be $6,900. The manager ( Bruce James) told me he would refund my appraisal fee but instead, they increased my closing cost and they then showed the appraisal fee was deducted from there . NOT WHAT I WAS TOLD The Prosserer ( Yester Gazdian) was very good and helpful
That a lot of the paper process could be done online and when we called to get an answer, Yester always talked to us.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,156 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.