PENNYMAC

Nathaniel T. 

on Birdeye

2 years ago

It was overall a good experience 

Sally M. 

on Birdeye

2 years ago

Linda Frazier was a joy to work with. She answered all my questions promptly and clearly. She was friendly and helpful. 

Lance F. 

on Birdeye

2 years ago

If we would have elected to use a different lender that certainly would have made it better. After the initial conversation everything went down hill from there. No clear lines of communication, multiple requests for already provided documentation, missed close date by several weeks, and took 4 business to close. Virtually no communication after approval. Thought it was miracle it actually closed. Can’t over estimate how disappointed we were. 

Laken L. 

on Birdeye

2 years ago

Veronica was very nice and pleasant to speak with, every time we spoke on the phone was beneficial. I wish there had been more communication about what was needed from each document requested. I had to call in or email back questions many times, and often times send back documents more than once. Overall it was a positive experience as we were able to close the loan. However, one piece of advice in general (not directly for Veronica) would be to provide a document at the beginning of the process that outlines what documents ... read more

Brent B. 

on Birdeye

2 years ago

You guys were amazing. I really appreciated the weekly calls even if there was no actual update during that week. Please keep that in your company’s practice. Kaitlyn was also very professional and knowledgeable in the whole process. 

Jennefer V. 

on Birdeye

2 years ago

Really easy working with Kaitlyn 

Terry W. 

on Birdeye

2 years ago

Several mistakes in documents. Had to clarify the same things over and over. 

Raquel M. 

on Birdeye

2 years ago

Great customer service, very knowledgeable and helpful. The entire refinance process was completed i under 2 weeks. 

Melissa F. 

on Birdeye

2 years ago

Process quick, painless, and better than expected.