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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,159 reviews
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Argha B.'s profile image
Argha B. 
on Birdeye

2 years ago

All the loan officers we interacted with were extremely knowledgeable and very patient with us. They explained everything clearly and hand held us through the entire process. I will give them a 5 start rating and would recommend them to my friends and family. 

Melissa G.'s profile image
Melissa G. 
on Birdeye

2 years ago

Andrew was very knowledgeable and kind. Everything was explained to me in an easy way for me to understand. Thank you. 

Mark O.'s profile image
Mark O. 
on Birdeye

2 years ago

I have used Pennymac on a previous Re fi. This attempt was painful at best. Multiple request for the same information from multiple people who I spoke with. Attempting to remove equity out of my house that was financed by Pennymac should not have been this difficult. Time to reevaluate your process. 

Michael C.'s profile image
Michael C. 
on Birdeye

2 years ago

I was told I would have my money by April 1 st and today is the 29th may of hit there today lots and lots of mistakes and o 

Alba Cuellar L.'s profile image
Alba Cuellar L. 
on Birdeye

2 years ago

Thank you very much. Everything went well. 

Kevin W.'s profile image
Kevin W. 
on Birdeye

2 years ago

It was seamless and the customer service was great. 

Monika S.'s profile image
Monika S. 
on Birdeye

2 years ago

Sandi was a pleasure to work with. She was very responsive and always pleasant in our interactions. She answered all questions I had in a timely manner and would obtain documents requested of me if she was unable to provide them herself. Sandi contacted me regularly as promised so I didn’t have to worry about reaching out to her. 

Lynda J.'s profile image
Lynda J. 
on Birdeye

2 years ago

Marc and Erika made it a pleasant experience 

Cony M.'s profile image
Cony M. 
on Birdeye

2 years ago

Austin was very helpful and diligent in following up on what was needed. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,159 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.