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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had to use 2 systems for documentation because one wasn't working right. I ended up uploading documents 2x or wasting time on multiple requests for provided docs. For a bit, I believe Veronica was out so that didn't help, but not about her.
Was always able to speak to someone on the phone
My VA loan refinance with PennyMac was a breeze! Loan officers did a great job of maintaining communication by phone and email to accommodate my busy work schedule. Requested documents were easy to upload to the PennyMac portal by simply taking a pic with my smartphone. Progress was easy to monitor between online portal and consistent communication from the PennyMac team. Thanks Michael!
5star no surprises
I would like to make it very clear that Eric Haywood was not the source of the issues experienced in the refinance process. There seems to be much bigger issues within the PennyMac system. For example, the inability to upload documents to your portal, requests for my partner Kurt coming to my email, delays caused due to someone at PennyMac checking off that our appraisal was completed when it had not been, then due to hold ups caused by PennyMac, we were asked to re-submit information. All of this caused us to lose out on m... read more
CO was only issue
Everyone I worked with at PennyMac was very helpful during a extremely challenging time to buy a home, will use in the future for sure, thanks!
The communication between Penny Mac and myself was unbelievable. All the agents that worked with me always made sure I knew exactly how things worked, and I 100% appreciate every bit of that. It made the experience so much easier to handle and I’ll definitely be referring Penny Mac to friends and family. Thank you guys for the awesome experience.
We have used PennyMac for our last two home purchases and would recommend them to our friends. De’Loria was easy to work with and was able to meet our very tight closing date for a newbuild home which was complicated by the builder slipping completion date. Great job.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,161 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.