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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Throughout the entire loan application and completion James Wright and Ruben Rualo were nothing short of outstanding. Due to my purchase modifications substantial additional tasks were put upon these two gentlemen and they handled them exceptionally.
I thought the process was overall pretty good but the requirements seemed a bit overwhelming at times and I had to present documentation twice over not sure seemed like communication issues within the department, not sure.
Everyone communicated clearly and was organized and helpful.
Excellent!
We did a refinance with pennymac. Everyone was so nice to GET us to refinance, then once we signed the paperwork they were no longer helpful. An automatic payment came through for our PREVIOUS loan, they were unwilling to refund it and actually said we had to wait atleast 20 days to get our money back and ordered us to do a stop payment with our bank, which my bank was no able to do. Our loan servicer William Manapat was also not willing to help. When refinancing our loan we were told by “Billy” that our October payment is ... read more
We didn’t know how to go about getting a loan. The loan officer was very helpful and personable. He went out of his way to make sure we understood everything. I had a question I emailed him . He answered immediately.
so far my experience is smooth.
Very seamless transition
This was a huge undertaking and Scott Park, Peter Ashworth walked me through the entire process with only a few hiccups along the way that got resolved with great communication. Other members of the PENNYMAC team that stepped in were very helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,209 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.