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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent customer service
The whole process was very smooth and my loan processors made it very easy. From start to finish everyone involved did a great job !!
Payoff quotes wasn’t updated and I was told it would be done 48hrs before closing and that didn’t happen!
Original numbers and closing documents did not match, had to re-do entire process. Linda was very rude each time she had called and wouldn’t speak to my wife about anything having to do with the loan even though everyone else at pennymac was able too! Shalimar and mark stellings were wonderful throughout the process, everyone else not so much.
The entire team were very helpful and courteous
Todo el personal muy atentos pero solo un inconveniente deberían tener personas que hablen español desgraciadamente no todos dominamos el idioma y pase algo de trabajo con el problema de la traducción pero por lo demás todo bien las personas muy atentas y con deseos de ayudar, gracias
I’m glad I had a GREAT experience . My PennyMac team was great at any steps of refinancing process. Thank you team members.
The same document was requested a couple of times due to underwriter. That was not communicated clearly to me and it was frustrating. Sending emails requesting the same its bothersome to people like me. It took me talking to someone from customer service that had worked as a underwriter to explain what exactly they were looking for and it wasn't a statement as stated in the emails,
It was a great experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,162 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.