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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
William Stanwick and Peter Ashworth were both easy to work with. Both were responsive when we had questions and answered them in a timely manner.
We didn't start out with pennymac and unfortunately we had our mortgage sold to them without our knowledge. We are trying to rebuild our house after a tornado and the process is only being held up by Pennymac. They want their money right away and are.on your butt if you are even a day late but they are taking their sweet time releasing funds and have horrible communication skills. I can't wait to get rid of pennymac. They got one star but only because I couldn't give zero
Outstanding service. Sandra assisted me with kindness and excellent communication.
Faiza Saleem was very professional, helpful, friendly. Thank you so much
I would say improve your communication with your customers overall. I am not talking about onee specific person. I am.saying if there any documents pending you need to call the customer on the phone if the document hasn't been received.
I was a little confused on having to resend info i had already sent over. It didn't seem like everyone was on the same page and shared what they had already gotten from us. Maybe a little more organized communication.
Great experience
THE PROCESS WAS VERY EASY AND QUICK. THE ONLY ISSUE WAS I COULD NOT PAY MY MORTGAGE ON-LINE WHILE GOING THROUGH THIS PROCESS BECAUSE IT DEFAULTED TO THE LOAN AND NOT THE MORTGAGE SCREEN. I CALLED IN TO MAKE THE MORTGAGE PAYMENT SO IT WASN'T TOO BAD
Everything thing went pretty smooth
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,209 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.